Frequently Asked Questions
Commercial Janitorial Services FAQ
What types of commercial properties do you clean?
We clean a wide range of commercial properties including office buildings, medical facilities, schools, warehouses, retail stores, industrial sites, and more. If you’re unsure whether we can service your space, feel free to ask!
Are your cleaning products safe and eco-friendly?
Yes, we use environmentally friendly and non-toxic cleaning products whenever possible. We also offer green cleaning services upon request to help support your company’s sustainability goals.
Is your company insured and bonded?
Absolutely. We are fully insured and bonded for your peace of mind. Our staff is also thoroughly vetted and trained to ensure professionalism and trustworthiness.
Do you offer customizable cleaning plans?
Yes, we tailor our cleaning plans to meet your specific needs, schedule, and budget. Whether you need daily, weekly, or monthly service—or something in between—we’ve got you covered.
What’s included in your standard cleaning service?
Our standard service typically includes dusting, vacuuming, mopping, trash removal, restroom sanitizing, breakroom cleaning, and surface disinfection. We also offer deep cleaning and specialty services as needed.
How do you ensure quality and consistency?
We conduct regular inspections, use detailed checklists, and welcome client feedback to maintain high standards. Our supervisors oversee all work to ensure consistency and satisfaction.
Can you clean after business hours or on weekends?
Yes, we offer flexible scheduling to minimize disruption to your operations. We can clean after hours, early mornings, or on weekends—whatever works best for your business.
Do I need to provide cleaning supplies or equipment?
No, we bring all necessary cleaning supplies and equipment. The chemicals we use in your space are EPA approved and meet all safety and environmental standards.
How do I get a quote?
You can request a free quote by contacting us via phone, email, or our website form. We typically offer on-site walkthroughs to better understand your needs before providing a detailed estimate.
What happens if I’m not satisfied with the service?
Customer satisfaction is our top priority. If you’re not happy with any aspect of our service, please let us know within 24 hours and we’ll make it right—at no extra cost.
Do you offer one-time or emergency cleaning services?
Yes, we offer one-time cleanings, move-in/move-out services, and emergency cleanups. Contact us any time for urgent needs.
Are your cleaners trained in COVID-19 or infectious disease protocols?
Yes, our staff is trained in CDC-compliant cleaning and disinfecting procedures to reduce the spread of COVID-19 and other pathogens. We use EPA-approved disinfectants and follow all recommended safety protocols.
Landscaping FAQ
What types of landscaping services do you offer?
We offer a full range of landscaping services including lawn care, garden design, planting, mulching, sod installation, hardscaping, gutter cleaning, seasonal clean-ups, and ongoing maintenance.
Do you provide both residential and commercial landscaping?
Yes, we provide landscaping services for both residential properties and commercial sites such as office parks, apartment complexes, retail centers, and more.
How much does landscaping cost?
Costs vary depending on the size of the project, materials, and scope of work. We offer free consultations and written estimates so you know exactly what to expect before we begin.
How often should I have landscaping maintenance done?
It depends on your property’s needs. Many clients choose weekly or bi-weekly maintenance during the growing season. We also offer seasonal services like spring/fall cleanups and winter prep.
What happens if it rains on my scheduled service day?
Weather delays may occasionally occur. If it rains, we will contact you to reschedule at the earliest convenient time. Safety and quality are our top priorities.
Can you install patios, walkways, or retaining walls?
Yes! Our hardscaping services include patios, walkways, retaining walls, garden borders, fire pits, and more. We use high-quality materials to ensure lasting results.
Do you offer seasonal services like leaf removal or snow clearing?
How do I get started or request a quote?
Simply give us a call, send us an email, or fill out the contact form on our website. We’ll
schedule a consultation and provide a free, no-obligation quote based on your landscaping goals.
Snow Removal FAQ
What types of properties do you provide snow removal for?
What snow removal services do you offer?
Our services include plowing, shoveling, snow blowing, ice melt application (salt or eco-friendly deicer), sidewalk clearing, and 24/7 emergency snow response.
How do you charge for snow removal?
When do you start snow removal during a storm?
We typically begin snow removal when accumulation reaches 2 inches, unless otherwise specified in your service agreement. We also monitor weather conditions to ensure timely response before and after storms.
Do you offer 24/7 snow removal service?
Yes, we provide around-the-clock snow removal and monitoring during snow events to ensure your property remains safe and accessible.